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Our Policies

Payment Methods

  • Jewelry Masters accepts major credit and debit cards Credit Cards that we accept
  • We also accept Paypal, Money Orders, Cashiers Checks, Bank Wire Transfers, Western Union Wire Transfers and Cash.
  • Please make Cashiers Checks and Money Orders payable to: JEWELRY MASTERS.
  • To make a Wire Transfer you will need to provide Western Union with our address.
  • Cash payments are accepted at our storefront.

*All payments are required in US Dollars.
Please contact us if there is optional method that you would like to pay for your purchase.

Sales Tax

Standard California state sales tax of 9.00% applies to all orders shipped in California. Orders to all other locations are not subjected to sales tax.

Returns

30-Day "NO RISK" Return Policy

At Jewelry Masters your complete satisfaction is our number one priority. We understand that each purchase is an important personal statement. Our jewelry catalogue is designed to convey the very sentiments that you intended to express. If that is not the case, you can simply return or exchange your purchase within a 30-day period - no questions asked.

Step 1). Call Jewelry Masters for a Return Authorization Code 310-628-3534

Step 2). Pack your return.

Secure the merchandise and jewelry appraisal certificate inside the original jewelry box or bag. Enclose all original packaging, including diamond certificates and appraisal forms (where applicable). Use the original delivery box, if possible.

Enclose a document listing the following information:

  • Your name
  • Your return address
  • Daytime phone number
  • Original order number
  • Return Authorization Code

Step 3). Ship your return.

Ship the item to:
JM
C/O Andrew Messenger
Attn: Returns
606 S. Hill St., Suite G1
Los Angeles, CA 90014

For security reasons, do not write Jewelry Masters on the outside of the box.

Your shipment must be fully insured for the total amount of the purchase price. In addition, please request a return receipt in order for the delivery of your shipment to be verified.

Shipping options are as follows:

1. USPS - Registered Mail with Insurance and Signature Confirmation
2. FEDEX
3. UPS

Step 4). Check your email.

We will send you an email to notify you that your return has been processed and the proper account has been credited. Please allow one monthly billing cycle in order for your credit to appear.

 

For an exchange, we will issue you credit for the price of the merchandise. You can apply this credit to the purchase of any item offered by Jewelry Masters.

Insurance shipping and handling charges will be excluded from the total refund. Jewelry Masters will refund shipping and handling costs only if the return is a result of Jewelry Masters error.

If you have any questions, please contact our Customer Service Department at 310-628-3534 or send email to customerservice@thejewelrymaster.com

* Jewelry Masters will not accept non-insured returns. Non-insured packages, and improperly packed packages will be returned to sender. All returns must have a signature required when the package is delivered back to us. All merchandise must be in its original condition. Items that have been custom ordered, ordered on lay-away, resized, engraved, damaged, or worn will not be accepted for a refund. Custom orders are defined as any product that is ordered which is not already listed on the site. Jewelry Masters is not responsible for damage or loss during return shipment.
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